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Harmony Bagpiping

Terms and Conditions

Effective for all deposits made on or after 26 June 2025

These Terms and Conditions form a binding agreement between the client (“you”) and Harmony Bagpiping. By booking our services and paying a deposit, you acknowledge that you have read, understood, and agreed to the terms outlined below.

1. Booking and Payment

1.1 A non-refundable deposit is required at the time of booking. This secures your allocated bagpiper for the booking time on the date exclusively for your event.

1.2 You must inform a representative of Harmony Bagpiping as soon as possible when any payment is made.

1.3 Payment references must include the event date and your name. Generic terms such as "Wedding" or "Bagpiper" may result in administrative delays or confusion.

1.4 The balance of payment is due no later than 4 weeks prior to the event date.

2. Cancellations

2.1 If you cancel within 4 weeks of the event, 40% of the total fee, in addition to the non-refundable deposit, will be retained. This amount may increase to cover costs already incurred. Documentation of such costs can be provided upon request.

2.2 If cancellation occurs within 24 hours of the event, the full fee is non-refundable.

2.3 If we cancel and are unable to provide a suitable replacement performer, all amounts paid (including the deposit) will be refunded in full. No additional compensation beyond the refund will be provided.

2.4 A PDF invoice is available upon request for all bookings.

3. Performer Substitution

3.1 We aim to provide the originally allocated bagpiper. However, if unforeseen circumstances (e.g. illness, emergency, force majeure) prevent their attendance, we will endeavour to supply a high-quality replacement.

3.2 In such cases, you will be informed and offered either:

  • A substitute bagpiper, or

  • A full refund, at your discretion.

3.3 If your allocated piper becomes unavailable at short notice and you cannot be reached, Harmony Bagpiping reserves the right to appoint a qualified substitute in order to honour your booking.

3.4 Regardless of any substitution, you are entitled to a high standard of piping performance and presentation.

4. Client Responsibilities

4.1 You agree to provide a safe, respectful, and appropriate environment for the performance.

4.2 Harmony Bagpiping reserves the right to immediately cease performance without refund if exposed to unsafe conditions, abuse, discrimination, harassment, assault, sexual harassment, sexual assault, or an unhygienic environment.

5. Photography and Promotion

5.1 By booking, you grant Harmony Bagpiping permission to capture and use event photographs or videos for marketing and promotional purposes.

5.2 You may withdraw consent for the use of any media that identifies individuals.

5.3 You and your guests are more than welcome to take and use images or videos of the your bagpiper for personal and business use.

6. Governing Law

6.1 This Agreement shall be governed by and interpreted in accordance with the laws of the United Kingdom of Great Britain and Northern Ireland.

By paying the deposit on or after the 26.06.25 and securing a booking with Harmony Bagpiping, you confirm your acceptance of the above Terms and Conditions.

The Old Terms and Conditions

The below Terms and Conditions are Effective for all deposits made before 26 June 2025

If you booked a musician through Harmony Bagpiping before the 26th of June 2025, you agreed to the following:

Payment

  1. A non-refundable deposit is required when booking. This ensures that your bagpiper keeps the date available for you.

  2. You must inform a member of Harmony Bagpiping as soon as possible when any payments are made.

  3. In the payment reference, please put the date you are booking the bagpiper and your name. Please do not use general references such as "Wedding" or "Bagpiper" as this can cause confusion. 

  4. The rest of the payment is required 4 weeks before the date of the event.

  5. 40% of the payment, and the deposit, will be non-refundable if you cancel within those 4 weeks. This could be more if costs are incurred by your bagpiper in preparation for the event. Evidence of incurred costs will be provided.

  6. If you cancel within 24 hours of the event, the full payment will be non refundable.

  7. If we cancel, and another bagpiper/drummer is not provided, all money paid, including the deposit, will be refunded. No further monetary compensation will be provided than the refund matching the amount you have paid to Harmony Bagpiping.

  8. An invoice is available to all customers upon request.

Performer

  1. You can expect a high quality of piping and a high standard of uniform when booking through The Harmony Bagpiping Co. Your piper will most likely be the one allocated during the booking process, however, it could be one of our back up pipers (usually James Douglas, Robin Turnbull, or Reece Lyons). This allows you to have a back up piper if anything happens to your allocated bagpiper (injury, major life event), and it will all be sorted by us.

  2. Regardless of the piper, you still hold the right to expect the same high quality piping and high standard of uniform.

Have you secured your date yet?

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